Privacy Notice

Table of Content

Who We Are

The organization operating this website serves as the Data Controller of your personal information. This role means we determine the purposes and methods for handling your data within the context of our relationship with you. Alongside our joint controller, we are responsible for safeguarding and managing the personal details you entrust to us. For inquiries about this notice or to exercise your data protection rights, please reach out to our Data Protection Officer at dpo@gransino1casino.uk.

What Personal Data Do We Collect?

Information You Provide Directly

Depending on how you engage with our services, we may collect:

Registration Details: To set up an account, you’ll need to share details like your email, date of birth, country of residence, phone number, gender, full name, social security number, postal code, and a username of your choice. Upon signup, we also automatically record your IP address and location.
Due Diligence Information: To fulfill our legal obligations, such as Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, we collect items like your ID card, driver’s license, or passport number, proof of address, social security details, sources of funds or wealth, bank identification, and financial documentation.
Payment-Related Data: For handling deposits and withdrawals, we may gather financial details including Bank ID, CPR or CPF numbers, IBAN, and payment method specifics. This information also aids our KYC and AML compliance efforts.

Data Collected Automatically

Device Details: We capture information about the devices and software you use to access our platform, such as your IP address, operating system type, and device-specific identifiers.
Activity Logs: To improve our services and understand your preferences, we track your interactions with our site. This includes actions like viewing pages, clicking advertisements, conducting searches, or sharing content on social platforms, along with session times, page visits, navigation links, and duration. Some data is gathered using cookies and similar tools.
Location Insights: We may estimate your general whereabouts when you use our services.

Data Obtained from Other Sources

To enhance our offerings and meet legal standards, we may acquire your personal data from:

Publicly accessible resources like government records, online platforms, social media, and published media.
Third-party providers, including banks, credit organizations, fraud prevention entities, and public agencies, which assist us in confirming your identity and combating fraud or money laundering.
Inferences drawn from existing data, such as guessing your gaming interests based on your activity or played games.
Publicly shared information from social media profiles, linked accounts (e.g., Facebook or Google), or other open digital sources.

Why Do We Collect Your Data?

We use your personal data to:

Deliver our services effectively.
Answer your inquiries or fulfill your requests.
Analyze, test, and research to enhance our products and user experience.
Protect against fraud, harmful behavior, or illegal actions.
Provide tailored marketing materials, newsletters, and promotions.
Address disputes, including those involving regulators or law enforcement.
Meet legal and regulatory responsibilities.
Keep our platform secure and operational, ensuring site availability and shielding our systems from threats.

Our Legal Grounds for Processing Your Data

We process your personal data in line with GDPR and other data protection laws, relying on specific lawful bases:

Contractual Necessity: We process data to establish or perform our agreement with you, such as creating your account or meeting obligations under our Terms and Conditions.
Legal Requirements: We handle data to comply with laws, including:

Confirming your identity and age for KYC and AML purposes.
Assessing your location via IP data to apply relevant rules.
Managing risks like problem gambling and ensuring responsible gaming.
Maintaining network security.
Responding to legal orders like subpoenas or warrants.
Preventing crimes such as fraud or money laundering.
Reporting as required by financial, technical, or legal standards.
Addressing your data protection rights requests.

Legitimate Interests: Where your rights don’t override ours, we process data to:

Handle legal claims or defenses in disputes.
Secure our IT systems, assets, and intellectual property while keeping our platform functional.
Improve our services and business relationship with you.
Conduct analytics and research for service or marketing enhancements.
Segment users to manage risks and promote responsible gaming.
Use algorithms to suggest games based on your habits.
Detect and stop fraudulent or disruptive activities.

Consent: With your permission, we may:

Send marketing via email, SMS, calls, or app notifications.
Personalize offers based on your gaming history.
Show targeted ads using your online behavior.
Refine marketing to suit your preferences.
Facilitate your entry into contests, rewards, or promotional events.

How We Share Your Personal Data

We may share your data with:

Internal teams, affiliates, contractors, and subsidiaries within our corporate group.
Payment processors and banks, sharing details like your name, birth date, and KYC documents for transactions and compliance.
Service providers aiding our operations, such as customer support, tech providers, or cloud hosting.
Marketing collaborators.
Fraud prevention organizations.
Parties involved in business transactions like mergers or acquisitions.
Game developers.
Analytics firms for research and service improvement.
Legal or regulatory authorities.
External platforms if you raise a public concern about our services, sharing only what’s needed to respond, based on our interest in transparency and reputation management.

How Long We Retain Your Data

We keep your data while your account is active and as needed for the purposes in this notice. Legal obligations, like AML rules, may require longer retention. Once your account closes and no legal or business need remains, we’ll delete or anonymize your data.

Your Rights

You have rights over your data, including:

Viewing the data we hold and how we use it.
Fixing inaccurate or incomplete details.
Requesting deletion if no legal or business need exists.
Limiting processing in certain cases.
Transferring your data to another party in a usable format.
Opposing processing based on legitimate interests or marketing.
Revoking consent without affecting prior actions.
Complaining to a data protection authority in your region.
To exercise these rights, contact support@gransino1casino.uk or dpo@gransino1casino.uk.

Cookies and Tracking Tools

We use cookies, pixels, and similar technologies to improve your experience. On your first visit, we’ll ask for consent to use non-essential cookies; essential ones don’t require approval. See our Cookie Notice for details on types, purposes, and preferences.

Data Security

We take your data’s safety seriously, using technical, administrative, and physical protections against unauthorized access, loss, or misuse. While we strive for top security, no system is foolproof due to internet risks. We can’t promise absolute safety but will keep refining our measures.

Data Transfers Beyond the EU/EEA

Your data may be processed outside the EU/EEA. We ensure safeguards like transferring to approved countries, using EU-approved contracts, or other recognized protections.